Saturday, 2 August 2014
Dealing With Conflict-What Would You Do?
Conflict happens every day in our lives. Whether it be at school, in the workplace or at home we are going to experience some amount of conflict. I believe my job and my life are surrounded with conflict because of the nature of my job and the some decisions that I have made in life. My father who is terminally ill with cancer is not able to take care of himself any more but unfortunately my mother and the nurse aid does not seem to see eye to eye on how to take care of him. My mother believes she knows what she is doing and unfortunately she is not right at all times. I often find myself standing in the middle of the conflicting arguments and acting as a mediator. I find this very stressful at times because I have to leave what I am doing and journey to St. Elizabeth to ensure that the nurse does not leave the job because this would definitely make the situation worse for me. My teenage daughter and her father sometimes end up having conflicts because I find that they just do not take the time out to listen to each other. Again, I find myself playing mediator. I have learned to deal with conflicting situations throughout my life. Often I wait until the dust has settled and then approach the persons involved in the conflicts. Some of the strategies that I have used is to listen carefully to the persons involved, speak kind words and softly, smile, hug, distract the person with some physical activity such as exercise. I tend to do this with my daughter. When I am exercising I ask her to join me and then I seize the moment to talk to her about the conflicts. I also distract my husband by showing interest in his work, talking to him on a one on one basis. Sometimes I feel overwhelmed by the different situations but I speak to myself and ask myself questions such as “Judy if you were in this situation how would you be wanted to treated? I try not to undermine the parties involved but to initiate respect at all levels. I have also had conflicts especially in the work place because the job involves some amount of team work and sometimes persons just do not do their share of the work which impacts on our targets. I have had to take blame for persons for their lack of participation and just for a quiet life I sometimes have to apologize for things that I am not guilty of. I strongly believe that violence does not solve any problem. I believe in the scripture that is takes from the Bible in the book of Proverbs chapter 15 vs 1: “Soft answer turneth away wrath but grievous words stir up anger.”
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Judy, I have really enjoyed reading your blog post for this week. I do agree that conflict occurs in everyday of our lives. It could be bad conflict or good conflict but it does occur. My job also involves conflict. I work for an insurance company and it is for pharmacy. People are always upset about their coverage or the order statuses of their medication. It is good that you have chosen to be the mediator in most conflicts of your family. Do you think this has helped them?
ReplyDeleteJudy
ReplyDeleteI think in the midst of a conflict it is very important to know when to stay or walk away for a minute. Lately, I have been trying extra hard to take a breathe when I am being treated poorly by others. For example, when I had to get a physical for my new job a couple weeks ago the woman at the front desk was very rude and upset that I came in right before their lunch break. I reminded myself to keep smiling and not come to her level, maybe she is having a bad day or maybe something very bad happened to her. If I were mean to her in return what good would that do me? I do not like conflict at all, but I know that it will always be there. I just have to learn how to handle it and how to be more confident in my position of the conflict.
Judy,
ReplyDeleteIt takes a lot to avoid conflict. I am a strong believer in what the bible say. And it is because of my faith that I have been able to walk away and avoid unnecessary conflict. When we are fortunate enough to be able to this we in turn can help others practice preventive measures.
Judy,
ReplyDeleteI admire your strength and courage in being mediator in so many areas of your life. I think that the center of conflicts gone wrong is anger, so I think that it is great that you wait a while before approaching people to listen to their side of the story. As you stated, there are many conflicts especially in the workplace and this is because of the many personalities when working in groups. Everyone has different beliefs and in my experience, people have a hard time accepting others' differences. Everything becomes so personal. You also mentioned that you speak soft and kind words. I think that this is a great strategy as I still believe in "Killing people with kindness." It's like they have no choice but to reciprocate or feel badly for still acting in a disrespectful manner while you are being gentle and working toward a solution.
Cherri
Judy,
ReplyDeleteI do understand the mediator between the parent and caregiver. I am now in the process of trying to start my own adult day care because of the conflict of caregiving to adult problems I am having. In the book, it states that by contrasting things that upset or annoy you cause you stress, or damage your own self-image or lifestyle.