Saturday, 5 July 2014
Welcome to Communication & Collaboration
I believe my supervisor at work has excellent communication skills. She deals with the general public every day and she also has to deal with early childhood professionals at all levels of the organization. This week a case came to her where a practitioner was handed a letter from the chairman of the school that her services were no longer needed due to some conflict issues at the school. The practitioner was very upset over the letter and my supervisor managed to calm her down by just talking to her in a very calm and relaxing way. My supervisor read the letter, listened intently to the practitioner’s side of story and then told her she will have to convene a meeting with the principal and the school board so as to hear everybody’s side of the story. After the practitioner left, my supervisor called the principal and the board chairman about the letter and also listened to their side of the story. My supervisor kindly informed them that the matter needs to be addressed professionally and without bias and therefore it would suit the school to settle this dispute within the confines of the school management and not allow it to get to the “Labor Board” as a letter such as this is asking for a law suit against the school and its management. I believe my supervisor acting in a calm manner, was good listener, used the labor laws as her guide and just being able to mediate. These communication skills are very effective and I would definetly would emulate them in dealing with conflicts.
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Judy, I think that is one of the most forms of effective communication one could have, in the field of early child care. I too would emulate such examples in regards to communication skills.
ReplyDeleteJudy, you had an interesting blog post this week. I see that you believe your supervisor has excellent communication skills, this is funny because I believe the opposite about my supervisor at work. They have horrible communication and organization skills. After reading your post I would say that your supervisor does have excellent communication skills. Would you want to be more like your supervisor while communicating? I wrote about the preacher at church he has an excellent way of getting through to people.
ReplyDeleteHi Judy,
ReplyDeleteYou are so lucky to have a supervisor that is level headed and listens to all involved. Mine is definitely not like that. My is the owner of the business, and I constantly go around putting out fires she starts. One of my staff asked me, why she acted and talked the way she does, and I told her I was sorry and I didn't know the answer. It makes it very hard. I think we have to model good communication skills for our staff so they do the same with the children and parents we serve. A lot of the class gave examples from their pastors, I am glad they have good examples, especially when they may not have it from a supervisor.
Best of luck,
Diana
Hi Judy,
ReplyDeleteSometimes we don't realize how important the way we communicate is. Knowing how to respond in certain situations can make most issues easier to handle. Someone who may not understand could have very easily made a stressful situation even worse by not knowing the right thing to say.
I am starting a new job August 1 as a supervisor in the early childhood field. I really hope that I can be a competent communicator and that others will come to me when they need guidance. It is important to be honesty and fair when communicating, but I feel we need to be sensitive to those issues that can be emotionally charged.
ReplyDeleteJudy,
ReplyDeleteHere I go again reading your blogs first, I love your posting they are so interesting. I love my supervisor too, I decided on my aunt but I forgot about my supervisor. She is a supervisor like your. She has help me with all of my communication problems.